Parts for Chilli Check Valve

Shipping within Australia

We ship Chilli spare parts across Australia.

Once your order has been placed, we’ll carefully pack your part and send it to the delivery address provided at checkout. Delivery times may vary depending on your location, carrier availability, and the size or type of part ordered.

You’ll receive tracking details once your order has been dispatched, where available.

Please make sure your delivery details are correct before placing your order. Chilli is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Shipping costs will be calculated at checkout and may vary depending on the part, delivery location, and order size.

Out of stock items

From time to time, a spare part may be temporarily out of stock after your order has been placed.

If this happens, we’ll contact you as soon as possible and provide an expected delivery timeline. We’ll keep you updated so you know when to expect your part.

Ordering the right part

We know pool and heating equipment can sometimes be tricky to identify, especially when parts look similar.

Before ordering, please check that the part matches your Chilli product model. If you’re unsure, contact our team before purchasing and we’ll do our best to help you find the right spare part.

Returns & exchanges for incorrect parts

If you’ve ordered the wrong spare part by mistake, we’ll help you get it sorted.

Simply return the incorrect part to us by mail at your cost, and once we receive it in unused and in a resellable condition, we’ll replace it with the correct part required.

The replacement must be a like-for-like spare part type. For example, an O-ring can be exchanged for another O-ring, a seal for another seal, or a fitting for another fitting.

We do not offer exchanges where the replacement part is a different product category, higher-value item, or unrelated component.

Return conditions for incorrect parts

To be eligible for an exchange where the wrong part has been ordered:

• The part must be unused, undamaged, and in its original condition.
• The part must not have been installed, fitted, tested, or used.
• The part must be returned with any original packaging, labels, or documentation where possible.
• You must contact us before sending the part back.
• Return postage is at the customer’s cost.
• Replacement parts will only be sent once the original item has been received and checked.

If the returned part has been used, damaged, installed, or is not in resalable condition, we may not be able to offer an exchange for an incorrect-part order.

Damaged items on delivery

Your product warranty begins from the date your order is delivered.

Please check your package when it arrives. If your item or packaging appears damaged on delivery, contact us as soon as possible with your order details and clear reference photos showing the damage.

Once we’ve reviewed the issue, we may ask you to return the damaged item to us. If the item has been damaged in transit, we’ll arrange a full replacement.

Faulty items and consumer guarantees

If an item is faulty, not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.

If you believe your part is faulty, please contact us with your order details, a description of the issue, and any helpful photos or videos.

We’ll review the issue and help arrange the next step.

Need help before ordering?

Getting the right part matters. If you’re unsure which spare part you need, please contact our team before placing your order.

We’ll help you identify the right part so you can get your Chilli product running properly again.